FAQ (frequently asked questions)

Something’s not right?
1. What does it mean for me to be Premium?
Being Premium entitles you to watch and download all the videos available on our website.

2. Where do I change my password?
By clicking on your username in the upper bar menu and clicking on “profile”, you will be able to modify your password at the bottom section of the page.

3. Where do I modify any of my other information?
By clicking on your username in the upper bar menu and clicking on “profile”, you will be able to modify your information in the section “account information”.

4. How do I cancel my membership?
For the moment, you have to contact us at info@virtualporn360.com and we would be able to cancel your account as soon as possible.

5. Help me. I can only see the video, but there is no sound.
This situation only triggers less than the 0’1% of the incidences the users might experience. To fix the problem, we advize you to install the lastest update available on your iOs or Android smartphone and on the browser you usually used to watch our videos.
However, if it is still not working after the update, we would politely ask you to send us a detailed email outlying all the situation, what you are seeing, what is happening, what you are clicking on and other such relevant information so you make it easier for us to give you a hand and delay the amount of time required to resolve the issue so you can go back to enjoying great content as soon as possible.

6. Help me. There is sound but I cannot see the video.
This situation only triggers less than the 0’1% of the incidences the users might experience. To fix the problem, we advize you to install the lastest update available on your iOs or Android smartphone and on the browser you usually used to watch our videos.
However, if it is still not working after the updates, we would politely ask you to send us a detailed email outlying all the situation, what you are seeing, what is happening, what you are clicking on and other such relevant information so you make it easier for us to give you a hand and delay the amount of time required to resolve the issue so you can go back to enjoying great content as soon as possible.

7. I have paid for my subscription, but nothing is working, what next?
We completely understand your concern. However, we would politely ask you to send us a detailed email at info@virtualporn360.com explaining explicitly what the problem is, what you are seeing and such things so we have everything in hand to help you out and therefore limit the delay you experience in the resolution of the issue. Every customer matters to us, so help us help you.

8. Can I get a refund?
At VirtualPorn360, we review every situation one by one. We would politely ask you to send us a detailed email explaining the reasons of why you want a refund.

9. How can I work with VirtualPorn360? What do you need from me?
There are many possibilities if you wish to work with VirtualPorn360. You can consult in the “about” tab at the top of your screen. You will notice that you have two options. One says “become an actor for VirtualPorn360” and the other says “360 developers. Notice that the first one only applies to those wishing to become actors for VP360. For others, wishing to work as technicians, cameraman, or in the post production, you will have to go in the second one. Either way, we would ask you to send us a full curriculum vitae plus.

10. I can’t download and watch the videos properly using the Google Cardboard glasses, Samsung Gear VR, Oculus Rift or HTC Vive, what can I do?
To download the tutorial for Samsung Gear VR, go to this page.
If you use the Google Carboard glasses, go to this page.
If you use Oculus Rift, go to this page.
If you use HTC Vive, go to this page.
If you are still stuck after reading the tutorial, contact us at info@virtualporn360.com explaining us the problem.

11. The video I downloaded is in a .rar or .zip format, how can I do to watch the video?
If you have a problem watching VirtualPorn360 video because of its .rar or .zip format, download the tutorial by choosing the vr headset you use in the “SUPPORT” section.

12. How do I watch VirtualPorn360 videos using a Samsung Gear VR?
To watch videos with your Samsung Gear VR, go to this page and download the tutorial. If you are still stuck after reading the tutorial, contact us at info@virtualporn360.com explaining us the problem.

13. How do I watch VirtualPorn360 videos using an Oculus Rift?
To watch videos with your Oculus Rift, go to this page and download the tutorial. If you are still stuck after reading the tutorial, contact us at info@virtualporn360.com explaining us the problem.